Refund policy

Return & Refund Policy

At Little Grove, we want every little one (and every grown-up) to love their new toy. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from the date your order was delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your proof of purchase (order number or confirmation email).

How to Start a Return

Contact us through our Contact page with your order number and the reason for the return. Our team will reply within 24 to 48 hours with the return address and next steps. Items sent back without first requesting a return will not be accepted.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we can't guarantee that we will receive your returned item. Original shipping fees (such as Express Shipping) are non-refundable.

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 14 days of delivery with your order number and a photo or short video of the issue. We will send you a free replacement or issue a full refund, at no extra cost to you.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of items that have been used, opened from sealed hygienic packaging, or damaged after delivery. Gift cards and items marked as final sale are also non-returnable.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Please note it can take some additional time for your bank or card provider to process and post the refund.

Order Cancellations

You can cancel your order at any time before it has been shipped. Once an order has shipped, it can no longer be cancelled, but you can still request a return under this policy.

Questions?

If you have any questions about returns or refunds, please reach out through our Contact page. We're always happy to help.