Questions? We've got answers
Everything you need to know about our toys, shipping and returns.
Orders and shipping
How much does shipping cost?
Standard shipping is free on every order. If you need your toys sooner, choose Express Shipping at checkout for $9.99.
How long will my order take to arrive?
We process every order within 1 to 3 business days. Most orders arrive within 7 to 15 business days after that. You'll find the estimated delivery time at checkout.
How can I track my order?
As soon as your order ships, we'll email you a tracking number. You can also check it anytime on our Track Your Order page.
Do you ship outside the US?
Yes, we ship worldwide. Delivery times can be a little longer for international orders.
Why did my order arrive in more than one package?
If you ordered several toys, they may ship separately from different warehouses so they reach you as fast as possible. Each package gets its own tracking number.
Our toys
What ages are your toys for?
Every product page shows the recommended age. You can also shop by age: Ages 1 to 3, Ages 3 to 5 and Ages 6+.
Are your toys safe for my child?
We choose toys made with child-friendly materials and smooth finishes. Please always follow the age guidance and safety notes on each product page, as some toys contain small parts or magnets. We recommend adult supervision for young children.
Do the electronic toys need batteries?
Our electronic toys, like the talking flash cards, the instant print camera, the video walkie talkies and the stunt car, are rechargeable and come with a USB charging cable. No disposable batteries needed.
Can you help me choose a gift?
Of course! Take a look at our Gift Ideas or send us a message with the age and interests of the child.
Returns and refunds
What is your return policy?
If you're not happy with your order, you can request a return within 30 days of delivery. Just contact us with your order number and we'll guide you.
What if my toy arrives damaged or something is missing?
We're sorry! Contact us with your order number and a photo of the problem, and we'll make it right with a replacement or a refund.
When will I get my refund?
Once your return is approved, the refund goes back to your original payment method. It usually shows up within 5 to 10 business days, depending on your bank.
Payment and orders
Which payment methods do you accept?
We accept all major credit and debit cards, plus fast and secure options like Shop Pay, Apple Pay and Google Pay where available. All payments are encrypted.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Contact us as soon as possible with your order number and we'll do our best to update it.